Customer acknowledgment
A new inquiry receives a fast, controlled first response.
Built and managed by Marco Iker
Lead-response systems that own the first handoff.
Mercury connects the moment a customer reaches out to the first real staff handoff: acknowledgment, alert, follow-up, and booking. Every implementation is tested against observable pass/fail checks before it is considered complete.
What Mercury handles
Staff ownership
The right person or destination is alerted instead of leaving the lead unowned.
Automatic follow-up
Quiet inquiries receive bounded follow-up without relying on someone to remember.
Booking handoff
The response path moves toward the scheduling process already used by the business.
How the setup is tested
The system is judged by four visible outcomes.
The customer is acknowledged.
The right person is alerted.
Follow-up begins at the agreed time.
The booking or scheduling handoff works as written.
Who you work with
Founder and operator
Marco Iker
marco@mercuryautomation.co
Business address
16854 Charmel Ln
Pacific Palisades, CA 90272
United States
Service model
Fixed-scope implementation followed by month-to-month monitoring, repair, testing, reporting, and support.
Implementation scope
Choose the inquiry sources and team destinations that need coverage; Mercury builds only the selected path.